Frequently Asked Questions

PureZen diffusers are crafted with precision and care, using high-quality materials to ensure a long-lasting and even diffusion of your favorite fragrances. Our products are designed to blend seamlessly with any decor while creating a serene and relaxing environment.

We offer a wide variety of fragrance oils, including floral, citrus, woody, and exotic blends. Each scent is carefully curated to evoke different moods, from relaxation and calm to energy and focus.

All orders require 3 business day processing time. The estimated delivery time is 3-10 business days.

Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.

Yes, you will receive an email with your tracking information.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Yes, our fragrance oils are made with natural ingredients and are free from harmful chemicals. We prioritize the health and well-being of our customers, offering products that are both safe and effective.

Just add the desired amount of your selected PureZen fragrance oil to the diffuser and switch it on. The waterless diffuser will emit a fine mist, infusing your space with your chosen scent. For optimal performance, be sure to follow the instructions provided with your diffuser.

The longevity of the fragrance oil depends on the frequency and duration of use. On average, a 50ml bottle can last up to 3-4 weeks with regular use.

Yes, we are committed to sustainability. Our diffusers are energy-efficient, and our oils are sourced from natural, eco-friendly ingredients. We also use recyclable packaging to reduce our environmental impact.

We stand behind the quality of our products. All PureZen aroma diffusers come with a one-year warranty. If you encounter any issues, our customer service team is ready to assist you with repairs or replacements.

While our diffusers are compatible with most fragrance oils, we recommend using PureZen oils for the best results. Our oils are specifically formulated to work in harmony with our diffusers, ensuring optimal performance and a consistent scent experience.

Yes, we offer wholesale pricing and bulk purchase options for businesses, spas, and other organizations. Please contact our sales team for more information and pricing details.

Regular maintenance is key to ensuring the longevity of your diffuser. Empty the water tank after each use, and clean the tank with a soft cloth and mild detergent. For a deeper clean, mix a solution of water and white vinegar, run the diffuser for a few minutes, and then rinse thoroughly.