Returns & Exchanges

We want you to be completely satisfied with your PureZen purchase. Please review our return and exchange policies:

Return Window 

If you are not fully satisfied, you can return unused and unopened items within 30 days of purchase for a full refund, excluding shipping costs.

Exchange Policy

Should you receive a defective or damaged product, we are happy to offer an exchange. Please contact our customer service team within 14 days of receiving your product, and provide proof of the defect or damage.

Non-Returnable Items

For health and safety reasons, certain items are non-returnable. This includes used fragrance oils or opened diffuser machines. Please check the product details for specific return exclusions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days, credited back to your original payment method.